our promise
Our ambition is always that you, as a customer, know what to expect and are happy with what you buy from us. We always strive to provide the highest level of service and respond quickly and personally to all questions.
When you shop with us, you can be confident that the products always come with:
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Organic cotton on the inside. The innermost layer in the crotch is always made from organic cotton — simply because we believe it’s so important what touches the most sensitive zones of your skin and body. (Exception for swimwear that requires a different solution)
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60 Day Money Back Guarantee. The first pair you buy can be tried for 60 days — meaning you can really use them as protection for period blood, sweat, or discharge. If you’re not satisfied, you get your money back!
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Buy more, pay less. We rarely have price offers or campaigns, but you always get a discount when buying multiple items. We give 5% off when you buy 2 pairs, 10% off for 3 pairs, and 15% off for 5 pairs or more at the same time. (These fixed discounts don’t combine with temporary promotional discounts.)
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60 days returns & regrets. We now offer an extended withdrawal and return period, provided the product is unused, with tags and in the original bag. This means if you buy multiple pairs at once, you can get your money back on the others if you’re not happy with the first pair under the Money Back Guarantee.
Always at Comfydence
Last but not least...
We’d love to give a little extra shoutout to our lovely Comfydence bag, which is always included with your purchase of panties. It’s both a smart packaging when shipped to you and great for storing your panties at home.
